About – Phone Support

Phone Support

  • The founders of PacificDx have extensive experience in managing diagnostic laboratories and understand how essential it is to have results ready when your clients need them.
  • Our experienced laboratory staff are leaders in the diagnostic industry and ready to take your call to ensure quick and accurate results reporting for outsourced testing.
  • We know that the interpretation of high-complexity test results from CGH, NGS and other platforms can be challenging so we are available to discuss all results by phone.
    • For example, our experienced pathologists will provide consultation to you oncology clients would like to discuss Hi-Res HER2 test results.
  • We value our clients and believe communication is the best way to create a seamless integration for outsourced testing into the sending laboratory workflow and results reporting.